Política de privacidade
Privacy Policy for Tuftingshop.com
Last updated: July 15, 2024
This Privacy Policy describes how Tuftingshop.com ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tuftingshop.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details: Your name, address, phone number, email.
- Order information: Your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information: Your username, password, security questions.
- Shopping information: The items you view, put in your cart, or add to your wishlist.
- Customer support information: Information you choose to include in communications with us, such as when sending a message through the Services.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
We use Google services on our website, which may collect and process your personal data. For more information on how Google uses your personal data when you give consent on our site, please refer to Google’s Privacy & Terms.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders.
- Online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges, and to enable you to post reviews.
- Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. If you believe your account has been compromised, please contact us immediately.
- Communicating with You: We use your personal information to provide you with customer support and improve our Services.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes, including:
- Vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Business and marketing partners, including Shopify.
- When you direct, request us, or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- Affiliates within our corporate group.
- In connection with a business transaction, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. This content will be public and accessible by anyone.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. You should review their privacy and security policies. We are not responsible for the privacy or security of such sites.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
Security and Retention of Your Information
We take reasonable measures to protect your personal information. However, no security measures are perfect, and we cannot guarantee "perfect security." We retain your personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have the following rights in relation to your personal information:
- Right to Access / Know: Request access to personal information we hold about you.
- Right to Delete: Request deletion of personal information we maintain about you.
- Right to Correct: Request correction of inaccurate personal information.
- Right of Portability: Receive a copy of personal information we hold about you and request that we transfer it to a third party.
- Right to Opt out of Sale or Sharing or Targeted Advertising: Opt-out of the "sale" or "sharing" of your personal information or the processing of your personal information for targeted advertising.
You may exercise these rights by contacting us using the contact details provided below. We may need to collect information from you to verify your identity before providing a substantive response.
Complaints
If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may lodge your complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside the country you live in, including the United States. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.
Contact
For questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please contact us at:
Tuftingshop BV
Westvlietweg 101
2495 AD Den Haag, Nederland
Email: info@tuftingshop.com
For the purpose of applicable data protection laws, we are the data controller of your personal information.
Data Processors
We share your Personal Information with the following data processors to help us provide our services and fulfill our contracts with you:
- Shopify: To power our online store. Shopify Privacy Policy
- Sendcloud: For delivery services.
- UPS, DPD, DHL: For delivery services.
- Google: For analytics and advertising services. Google Privacy Policy
- Facebook & Instagram: For advertising services. Facebook Privacy Policy
- Klaviyo: For email marketing and SMS services. Klaviyo Privacy Policy
- Pinterest: For advertising services. Pinterest Privacy Policy
- PayPal: For payment processing. PayPal Privacy Policy
- Klarna: For payment processing. Klarna Privacy Policy
- Shopify Payments: For payment processing.
- Pandectes GDPR Compliance: For GDPR compliance services.
- Affiliatly Affiliate Marketing: For affiliate marketing services.
- ProfitMetrics: For financial analytics services.
- Marketplace Connect: For marketplace integration services.
- Bulk Discount Code Bot: For discount code management.
- T Lab - AI Language Translate: For translation services.
- Sufio: Professional Invoices: For invoicing services.
- Richpanel: AI Customer Service: For customer service management.
- Trustpilot Reviews: For review management services.
- Syncio Multi Store Sync: For multi-store synchronization.
- Snelstart: For accounting and financial management.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify's Cookie Policy. We use Cookies to power and improve our Site and Services, to run analytics and better understand user interaction with the Services.
Strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. The website cannot function properly without these cookies.
| Name | Domain | Retention | Type |
|---|---|---|---|
| cart_currency | tuftingshop.com | Session | First-party (Cookie) |
| localization | tuftingshop.com | 1 years | First-party (Cookie) |
| secure_customer_sig | tuftingshop.com | 1 years | First-party (Cookie) |
| keep_alive | tuftingshop.com | 30 minutes | First-party (Cookie) |
| shopify_pay_redirect | tuftingshop.com | 1 hours | First-party (Cookie) |
| _cmp_a | .tuftingshop.com | 1 years | First-party (Cookie) |
| _tracking_consent | .tuftingshop.com | 1 years | First-party (Cookie) |
| _shopify_essential | tuftingshop.com | 1 years | First-party (Cookie) |
| wpm-test-cookie | com | 1 seconds | Third-party (Cookie) |
| wpm-test-cookie | tuftingshop.com | 1 seconds | First-party (Cookie) |
Functional cookies
These cookies enable the site to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
| Name | Domain | Retention | Type |
|---|---|---|---|
| _pinterest_ct_ua | .ct.pinterest.com | 1 years | Third-party (Cookie) |
| VISITOR_INFO1_LIVE | .youtube.com | 6 months | Third-party (Cookie) |
| translation-lab-lang | .tuftingshop.com | 1 years | First-party (Cookie) |
| ar_debug | .pinterest.com | 1 years | Third-party (Cookie) |
| VISITOR_PRIVACY_METADATA | .youtube.com | 6 months | Third-party (Cookie) |
Performance cookies
These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
| Name | Domain | Retention | Type |
|---|---|---|---|
| _ga | .tuftingshop.com | 1 years | First-party (Cookie) |
| _orig_referrer | .tuftingshop.com | 1 years | First-party (Cookie) |
| _landing_page | .tuftingshop.com | 1 years | First-party (Cookie) |
| _shopify_y | .tuftingshop.com | 1 years | First-party (Cookie) |
| _shopify_s | .tuftingshop.com | 30 minutes | First-party (Cookie) |
| _shopify_sa_t | tuftingshop.com | 30 minutes | First-party (Cookie) |
| _shopify_sa_p | tuftingshop.com | 30 minutes | First-party (Cookie) |
| _shopify_s | com | 1 seconds | Third-party (Cookie) |
| _ga_WC3153J1YD | .tuftingshop.com | 1 years | First-party (Cookie) |
| _ga_8YB2VBRT3R | .tuftingshop.com | 1 years | First-party (Cookie) |
| _ga_W9VTSCHZHC | .tuftingshop.com | 1 years | First-party (Cookie) |
| _ga_DS2JS07BVR | .tuftingshop.com | 1 years | First-party (Cookie) |
Targeting cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
| Name | Domain | Retention | Type |
|---|---|---|---|
| _gcl_au | .tuftingshop.com | 3 months | First-party (Cookie) |
| __kla_id | tuftingshop.com | 1 years | First-party (Cookie) |
| test_cookie | .doubleclick.net | 15 minutes | Third-party (Cookie) |
| _pin_unauth | tuftingshop.com | 1 years | First-party (Cookie) |
| _fbp | .tuftingshop.com | 3 months | First-party (Cookie) |
| YSC | .youtube.com | Session | Third-party (Cookie) |
| IDE | .doubleclick.net | 1 years | Third-party (Cookie) |
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@tuftingshop.com or by mail using the details provided below:
Tuftingshop BV
Westvlietweg 101
2495 AD Den Haag, Nederland
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:
Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
Website: https://autoriteitpersoonsgegevens.nl/en
Contact Page: https://autoriteitpersoonsgegevens.nl/en/contact-dutch-dpa
Phone Number: +31 (0)88 1805 250