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Tufting gun guarantees

Understanding Your Product Guarantees at TuftingShop

Products sold by TuftingShop are governed by EU legal guarantees.

Tufting Gun Warranty

Our tufting guns come with a 2-year warranty that covers any manufacturing defects or malfunctions. However, please note that the warranty does not extend to consumables, such as needles, scissors, and blades. If you encounter any problems with your tufting gun within the warranty period, please don't hesitate to contact our customer service team for assistance.

Terms of Guarantee

The legal guarantee for your product applies under conditions of normal use and proper maintenance. Details of what this entails can be found in the product manual.

Exclusions from the Guarantee

Damage due to improper use, wear parts, and consumables are not covered by this guarantee. Consumables, such as scissors, are subject to regular wear and tear over time. Replacement parts can be conveniently purchased in our shop or by reaching out to us via email.

Safety & Quality

Our tufting guns are 100% safety and quality certified.

2 year warranty

We offer a 2 year warranty on our tufting guns*

Knowledgeable Staff

Our Knowledgeable Staff is happy to support you in your tufting adventures.