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Welcome to Tuftingshop

Free shipping over €100 in the EU | 14-Day free returns

10% off of all wool if you order 10 pieces or more!

FREE SHIPPING*, FREE EXCHANGE & NO-HASSLE RETURNS

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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@tuftingcloth.com Have you already found this tufting community? If provide tons of information: https://tufting-community.mn.co/feed

Product information

The differnces lie mainly in the pileheights and wether they do cut and loop. We put together the following comparison table so you can see it in one overview: 

https://tuftingshop.com/pages/tufting-gun-comparison-table

The manuals are on the manual page in the webshop. It consists of a default part for tufting and a page with a specific manual per gun:

https://tuftingshop.com/pages/manuals

To start making your rugs this is a list of the necessities:

A tufting gun (https://tuftingshop.com/collections/tufting-guns)

  • A sturdy tufting frame
  • Tufting cloth (https://tuftingshop.com/collections/tufting-cloth)
  • Yarn ( If you are producing floor rugs, where people walk and stand on, it is recommended to use rug wool https://tuftingshop.com/collections/yarn )
  • When you finished the rug it needs to be glued (latex glue works best, sorry we dont sell this in our webshop) on the back, and cut out. 
  • After that you need to place Secondary backing ( can be found on the cloth page but you can also use felt) on the bottom of the rug. 

You can also consult this manual for more information. (https://cdn.shopify.com/s/files/1/0512/6812/4822/files/General_manual_for_tufting.pdf?v=1613223898) 

Yes, You can trust in the quality of our tufting guns. Our products do not come from alieexpress and are not the red button machines. Products are tested and comply to a high quality and safety standard.

Returns

Please send us an email via the contact form if you wish to return your product and we will help you from there. 

Shipping

First check the product pages if any indication is made for the shipping or production time. Some products have a delay. 

We use DPD as our default carrier and PostNL for the UK. You can consult the carrier websites for indications on the shipping duration. 

We ship from the Netherlands and the duration differs per country. 

We are located the EU, netherlands, which means for any order within the EU all customs charges are already covered by us. If you order from outside the EU you might be charged an additional customs fee in your country. 

The costs of shipping depend on the weight of your order and your location. We offer free shipping on orders over 100 euros within the EU. The exact shipping costs will be calculated at checkout before the payment.

The costs of shipping depend on the weight of your order and your location. We offer free shipping on orders over 100 euros within the EU. The exact shipping costs will be calculated at checkout before the payment.

Troubleshooting

This issue can be caused by multiple things:

1. the scissor is broken. 

2. the scissor does not close

3. the scissor closes, but not at the right moment

To check, please put your tufting gun in the highest position to see the scissor come out. Do you see that the scissor is intact, but not cutting? Please refer to the manual to make the correct adjustment. 

If the scissor is broken at the top, it needs to be replaced.

If it closes, but not at the right moment, please refer to the manual to see what the distances in between the parts need to be. 

This can be caused by several issues.

Make sure you use suitable cloth and that it is stretched very tightly.

Apply pressure. The foot most touch the coth, always. Push harder then you think you need to. Move in the direction the foot curve is facing. 

if this does not help, check your manual, if your foot is place to far at the front, the scissors cannot reach trough the cloth and will cut your fabric. 

Find more infor on :https://tufting-community.mn.co/posts/faq-holes-rips-tears

This relates to your yarn feeding system. Only the smallest tension causes your yarn to pull out. Make sure it is not on a ball, but in a cone or pull the yarn of the ball before tufting. 

Thanks for visiting our page! Have you already found this tufting community? If provide tons of information: https://tufting-community.mn.co/feed

Safety & Quality

Our tufting guns are 100% safety and quality certified.

6 month guarantee

We offer a 6 month guarantee on our tufting guns.

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